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Pavel is using the story line approach in his presentation. he says that the coffee shop chain he works for faces the challenge of improving its customer service orientation. after describing a sandwich chain that is similar to his company in size and target market, he explains the specific approach to training that the sandwich chain implemented in order to improve customer service. what aspect of a business story does his explanation about the training program represent

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The answer to this question is a business resolution. A business resolution is also known as a corporate resolution which means the business or company’s solution to a problem in the company. A business resolution was being decided by board of directors of the company which they have agreed and voted. 

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